{"version":"1.0","provider_name":"HelloKPI","provider_url":"https:\/\/hellokpi.com\/blog","author_name":"hellokpiadmin","author_url":"https:\/\/hellokpi.com\/blog\/archives\/author\/hellokpiadmin","title":"From Message Volume to KPIs: Redefining the Value of Overseas Customer Service - HelloKPI","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"n6vN8e3L6L\"><a href=\"https:\/\/hellokpi.com\/blog\/en\/archives\/311\">From Message Volume to KPIs: Redefining the Value of Overseas Customer Service<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/hellokpi.com\/blog\/en\/archives\/311\/embed#?secret=n6vN8e3L6L\" width=\"600\" height=\"338\" title=\"\u300a From Message Volume to KPIs: Redefining the Value of Overseas Customer Service \u300b\u2014HelloKPI\" data-secret=\"n6vN8e3L6L\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/hellokpi.com\/blog\/wp-content\/uploads\/2026\/04\/w700d1q75cms-e1775704827796.jpg","thumbnail_width":700,"thumbnail_height":507,"description":"Message volume metrics fail to capture customer service's real value. This guide shows how to rebuild overseas customer service KPIs \u2014 shifting from cost center to growth engine for conversions and repurchases."}