Industry solutions · Cross-border e-commerce

Turn cross-border conversations into repeat revenue

Aggregate WhatsApp, Line, Messenger, and Instagram, translate every message, route leads to the right agent, and measure who actually converts.

The challenges you face

What slows global teams down in this industry today.

Buyers spread across many channels and languages

Pre-sale and after-sale requests arrive on WhatsApp, Line, Messenger, and IG in languages your agents may not speak.

Timezone coverage gaps

Leads from ads go cold overnight because no one is online to reply when the customer is awake.

Agent performance is invisible

You can see message counts, but not who is overloaded, who converts, or where deals are lost.

Ad traffic leaks and never becomes private domain

Expensive paid traffic lands in scattered chats and is never retained for repeat purchase.

How HelloKPI helps

A result-driven operating system mapped to your real workflows.

Omnichannel reception in one inbox

Bring WhatsApp, Line, Messenger, and Instagram into a single workspace so no inquiry is missed.

AI translation + smart replies

Two-way translation and saved smart replies let a small team serve customers in any market instantly.

Smart routing & lead distribution

Distribute ad traffic and inbound leads to the right agent by load, language, and skill — automatically.

Private-domain customer management + KPI

Retain customers for repeat purchase and measure response time, conversion, and outcome contribution per agent.

What you get

No lead left unanswered across channels and timezones
Higher conversion from the paid traffic you already buy
Clear visibility into agent load and revenue contribution

Build an operating system that scales with you

Start with a free trial, or let our consultants tailor a plan for your scenario.